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Customer Service
- Shipping & Delivery
- UK Delivery Terms.
Our cut off time for orders is 1pm each day, we usually despatch all orders on an overnight courier service. This means you should receive your order (if on the UK mainland) by Next Working Day Delivery or within 2/3 working days for UK Offshore and remote addresses. However, as a safety margin we do ask UK Offshore customers to allow up to 5 working days for delivery. Our courier delivers Monday to Friday excluding Bank Holidays. Saturdays deliveries are only available to UK Mainland and at a premium charge, please contact us for details. An email will be sent to you the evening your order is despatched.
Please note: These are not guaranteed times; there is no such a thing as a guaranteed delivery day as Zanzo Juicers nor the couriers can legislate for problems arising in transit. Even so, 99% of our despatched orders are attempted the following working day. If your order is urgent, we suggest allowing sufficient time to get the order to you allowing for any eventualities, if in doubt please contact us.
If you wish to redirect the package to an alternative address once the order has been despatched, this will incur extra charges starting from £15.80 depending on weight. Please be aware that these charges are the responsibility of the customer, if you would like to make a change to the delivery address after the item has been despatched, please contact us.
If the goods are not delivered within the timescale set out above, and no card has been left by the courier, please contact us. Please note: We cannot be held liable for any loss caused by late delivery on the part of the couriers. - Privacy & Security
- Zanzo Juicers Privacy Policy
This privacy statement covers the website www.zanzojuicers.com, owned wholly by Zanzo Juicers Limited (referred to as 'Zanzo Juicers'). Registered in England and Wales. Company Registration Number 07148217. Registered Office: THE OLD TANNERY
EASTGATE
ACCRINGTON
LANCASHIRE
ENGLAND
BB5 6PW.
Zanzo Juicers collects information from its customers when placing an order through this website.
What personally identifiable information does Zanzo Juicers collect?
Zanzo Juicers collects information from the user on the order form when a purchase is made. The customer must provide contact information (name, email, and delivery address). This enables us to deliver your goods and provide an order confirmation. If we have trouble processing an order, the information is used to contact the customer. Should you wish to contact us you do not need to complete a form and we do not require personally identifiable data.
Financial information (credit card type, number and expiration date) is needed for billing purposes and to process customers' orders. Our online payment methods are securely encrypted and we never see your full payment details when processing payments.
What personally identifiable information do third parties collect through the website?
We do not engage in third party advertising. The only third party who collects information through the website is our Payment Service Provider, Barclay Merchant Services. This company does not retain, share, store or use personally identifiable information for any secondary purposes.
Cookies
A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information on our site. We use session ID cookies to hold the contents of the shopping cart. This session ID cookie consists of a product identifiers and quantities of products. Once users close the browser, the cookie simply terminates, after which no information is held on the user's computer relating to the order.
Log Files
Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users' movements in the aggregate and gather broad demographic information for aggregate use. IP addresses etc. are not linked to personally identifiable information.
With whom Zanzo Juicers Limited may share user information:
Third Party Intermediaries
We use outside courier companies to ship orders and a Payment Service Provider and credit card processing company (Barclays) to bill customers for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
What choices are available to users regarding collection, use and distribution of the information?
Under no circumstance do we pass customers' details to third parties for marketing purposes. When you place an order with us, you are invited to tick an opt-out box. This states that you do not wish us to send information either by email or post relating to existing, new and upcoming products and offers of Zanzo Juicers only. We do not use customers' information for any other purposes.
Customers who later decide they no longer wish to receive any marketing information from Zanzo Juicers may opt out of receiving these communications by contacting us
What types of security procedures are in place to protect the loss, misuse or alteration of information under Zanzo Juicers' control?
We use Barclays Merchant Services to process your personal and credit card details. All transactions are securely encrypted.
This website takes every precaution to protect customers' information. When users submit sensitive information via the website, their information is protected both online and offline. When our order form asks customers to enter sensitive information (such as credit card numbers), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Mozilla Firefox and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when users are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect users' information offline. All of our customers' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, those processing orders or a customer service representative) are granted access to personally identifiable information. All employees are kept regularly up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are in a secure environment: a locked and alarmed office.
If you have any questions concerning security on www.zanzojuicers.com please contact us on 0845 450 7777
How users can inform of us changes in their personally identifiable information:
If a customer's personally identifiable information changes (such as telephone number or email or postal address), we provide a way to correct, update or delete customers' personally identifiable information. This can be done by contacting us or by logging into your account details and amending them yourself.
Business Transitions
In the event that Zanzo Juicers goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, customers' personal information will, in most instances, be part of the assets transferred. Customers will be notified via e-mail or post prior to a change of ownership or control of their personal information, and will have the option to contact the acquirer of this information should they wish to do so.
Links
This Web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a belief in good faith that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
Changes in our Privacy Policy
If Zanzo Juicers changes its privacy policy, the changes will be posted to this privacy statement.
Contact Information
If you have any questions concerning our privacy policy please call us on 0845 450 7777 or email info@zanzojuicers.com - Returns & Replacements
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Please ensure when returning goods that you use a reputable delivery service that can provide evidence that they have delivered the goods back to us. We can arrange a reasonably priced courier collection service for larger items, please contact us for details. Please ensure that items for return are packed with sufficient care to ensure damage does not occur in transit. We will not accept responsibility for damage to returned items caused by insufficient packaging. In most cases, sufficient packaging means inside a strong cardboard box with adequate internal cushioning around the product. If you would like any advice on this please contact us.
- Ordering
- Products displayed on our website can be ordered online through our secure server. We accept most major credit/debit cards. If you have placed your order on our secure website, you will receive an email as confirmation of your order. This will be sent within 24 hours to the email address that you provide. If you do not wish to use our secure online ordering service you can also order:
By telephone on: 0845 450 7777 (Office hours 8.30am-5.30pm Monday-Friday)
Your right to cancel
Under the Distance Selling Regulations the customer is given the right to return unwanted goods within a fixed time period. This "cooling-off" period gives you 7 working days in which to cancel your order without giving a reason. The cooling-off period starts on the day after the day that the goods are received. During this time you are only required to inform us that you wish to cancel the order and you are not obliged to return the goods within the cooling-off period.
When exercising the right to cancel during the cooling-off period, goods are to be returned at the customer's expense. However, refunds are not dependent on the goods being returned. If goods are not returned to us after a customer has exercised the right to cancel, we require that they are made available for collection. The direct cost of collection will be deducted from the refund. You will remain liable for the cost of any goods that are not returned or made available for collection. We will pay the refund to your original payment card within a maximum of 30 days from the date of cancellation, if the card has expired during this time or if you paid by another means, we will pay the refund by cheque. Where a returned item forms part of a larger order, only the proportion of the delivery charge applying to that item will be refunded.
We want you to be happy with your purchase so please check that it meets with your approval within the cooling-off period. We do not accept returns of unwanted goods after this period has elapsed unless they are faulty.
If you are ordering from outside the EU, the Distance Selling Regulations do not apply and you will not be entitled to a full refund if you wish to cancel. If you wish to cancel an order from outside the EU please contact us.
If you are ordering on behalf of a business the Distance Selling Regulations do not apply and our contract of sale with your business is complete when you accept delivery of the goods. It is important that you select the correct product for your needs as you will not be entitled to a full refund if you wish to return the goods. We do not normally accept the return of goods bought by a business unless the product is new and in its original, unopened packaging.